Terms of Service

Agreement and its purpose

These terms form an agreement between you and Godfrey Advanced Psychological Services LLC that governs the use of this website and the general rules that sit behind the services we offer. They sit alongside, and do not replace, several other documents you will meet along the way: the intake and consent form you sign before care, the clinical fee schedule, our Privacy Policy that you can read at /privacy, and any separate written agreement we sign for a special project such as an assessment report for a court or a school.

Where a later or more specific document disagrees with these general terms, the later and more specific document wins for the matter it covers. Nothing in these terms tries to reduce any right the law gives you and that we cannot waive. If you are reading this page because a court, a school, or an agency asked you to, we welcome the clarity, but these web terms still govern only the website and the outline of care, never a particular clinical decision.

Provider behind these terms

The provider of this website and its content is Godfrey Advanced Psychological Services LLC, a limited liability company organised in the United States, with its physical studio at 2979 Vista Cir, Bountiful - 84010-7814, United States (US). Our clinicians are licensed or working under supervision as the law of Utah requires, and each care provider meets state standards for education, license number, and continuing training.

We publish these details openly so that you can verify who you are trusting. If you want the exact license number and credentials of the clinician who will see you, ask during your intake call and we will share them gladly. The practice name, marks and content layout were prepared and are maintained under the developer name GodfreyPsych for the purpose of operating this site.

Acceptance and eligibility

By browsing this website, by sending a form, by phoning us, or by booking and attending an appointment, you accept and agree to be bound by these terms as they stand at that moment. If you are a parent or guardian booking care for a child, your acceptance covers the booking itself and the practical rules around fees and scheduling, and you are confirming that you have lawful authority to act for that child.

You also confirm that you are legally able to enter a binding agreement, meaning that you are at least the age of majority where you live or that a responsible adult is acting with you. If anyone under the age of thirteen sends us a message without a parent, we will delete that message and contact the responsible adult as our Privacy Policy describes. We reserve the right to refuse or stop service where it would be unsafe, unlawful, or outside our clinical competence to continue.

Nature of online content

Everything on this website, including descriptions of services, tool names, and general ideas about psychology, is provided to help you understand what we do. It is not a diagnosis, a treatment plan, a guarantee of any result, or a substitute for a real conversation with a licensed professional. Reading a page about sand tray therapy is not the same as receiving it.

Online content may become outdated as research and our own practice evolve. We do our best to keep service pages accurate, but we make no promise that every sentence is the newest guidance. When something on the site sounds urgent or personally worrying to you, please pick up the phone and speak to a clinician rather than relying only on a paragraph.

No emergency service

This website and its contact form are not monitored around the clock, and they are not an emergency or crisis channel. If you or someone you care for is in immediate danger of harm, call 911 or go to the nearest emergency room without delay. We would far rather that you over react to a true emergency than wait for office hours because a page asked you to.

The contact form is answered during normal business hours and is meant for intake questions, scheduling, billing and routine updates. If you leave a message in any way and we do not reply within one business day, please follow up by phone at +16624401762 in case a message went astray. Urgent thoughts and plans always belong with emergency services first, always.

Messages and your contact details

When you write to us through the contact form, by email, or by text, you are sending information that we will treat with care according to our Privacy Policy. We ask that you share your most useful current contact details and that you do not include highly sensitive material in a first message, because a web form is not an encrypted clinical record channel from the very first keystroke.

You agree that we may reply to the address or number you gave us even if that means a mobile provider, an automated system, or another user of the device sees a short acknowledgement. The body of any reply we send by those casual channels stays brief and free of clinical detail, and we move all real conversation into a secure patient portal or an in person conversation as soon as care actually begins.

Intake process and scheduling

Beginning care follows a gentle, clearly marked path. First comes the intake call or message in which we learn your concern and check that our practice is a good fit. Then, where assessment is needed, we schedule testing visits; where it is not, we book your first therapy session and send a summary of what to expect. We confirm every appointment, and we ask you to check that confirmation for the right time, date and clinician, because a small mistake in scheduling can cost you a whole trip.

We keep times open across the week and reserve a short list for concerns that need a faster response. Scheduling rules such as how far in advance you can book, whether a session can happen virtually, and how long each visit runs are set out when you book and in the confirmation we send you. If you change your mind about care at any stage before the first session, you are free to step back with no fee and no hard feeling.

Payment and fees

Our fees are clear before any session begins, and you will always know the cost of a visit before you commit to it. When you ask for the current fee schedule we send it to you in writing, and the schedule itself lists standard session rates, assessment package charges, group fees, and the cost of written reports. Payment is generally due at the time of service unless a written agreement says otherwise.

We accept payment by the usual cards, health savings and flexible spending accounts, and occasionally by cash, and we issue receipts you can use for reimbursement or tax purposes. Assessment work that calls for many hours behind the scenes is billed according to the schedule you approved in advance, so that a detailed report never arrives as a surprise bill. If you ever believe an invoice is wrong, tell us quickly and we will review it with you rather than let it drift on.

Insurance and flexible accounts

We are glad to work with many major insurance plans and with health savings accounts. Whether your plan will cover a service, and how much it will cover, depends on your own benefits, so we recommend you confirm coverage with your plan as well as with us. Before your first visit we gather your insurance details and, where your plan allows, we check your benefits so you can decide how to use your allowance wisely.

Some services, such as certain skills groups or parts of an assessment, may not be covered even when therapy generally is, and we tell you about that before you spend on it. If your plan changes or a claim is later denied, you agree to understand that you remain responsible for any balance a plan refuses to pay, and we will always show you the claim record behind any amount we ask you to cover.

Cancellations and missed sessions

Life happens, and we hold space for that. We simply ask for as much notice as possible when you need to move or cancel a session, so that the freed time can help another waiting family. As a general and clearly stated rule, sessions cancelled with at least a business day of notice are not charged; sessions cancelled late or missed entirely may be charged at the full session rate, because that reserved hour cannot usually be filled at the last minute.

We grant reasonable allowances for genuine emergencies, and we would much rather hear from you than have you silently disappear. If repeated missed sessions make consistent care impossible, we will talk with you honestly and may suggest a pause or a shorter course until your life can support weekly work again. The last thing we want is for a small scheduling problem to end a helpful therapy relationship.

Informed consent for care

Before any assessment, therapy or group begins, you meet the clinician and review what we will do, why we will do it, what the likely benefits are, what risks or discomforts may appear, and what the reasonable alternatives are. That conversation is your informed consent, and we capture it in a written consent form that you sign, or that your guardian signs for a minor, before the first session begins.

Giving consent is always a yes that you may take back. You may refuse any activity inside a session, skip a tool you dislike, request a different clinician when one is available, or end care altogether at any time. A refusal never carries a penalty, though we will talk about what it means for the plan so that you can make an informed choice, and if you leave we will offer a safe referral.

Confidentiality and its limits

What you tell us is confidential under the standards that govern our license and under our Privacy Policy. We record clinical notes only so that care can be continuous and good, and those notes are protected, stored securely, and shown only to the people who need them. Family sessions carry a special rule: information shared in a family or couples session belongs to that therapy, and everyone understands that a separate private session with one member may need to return that member to the family conversation.

Confidentiality has to bend only in rare, clearly lawful moments, which we describe to you before they can happen: when the law compels a disclosure, when there is a serious threat to a person that cannot otherwise be prevented, when a child reports suspected abuse that we are legally bound to report, or when a court orders a release with proper authority. In those moments we share the smallest possible amount, and we always try to tell you first unless the law forbids that notice.

Your conduct and the studio

A therapy studio works because everyone inside it feels safe, respected and free from judgment. We ask the same kindness of you that we try to offer: respectful words, no threats of any kind, care with the small miniatures and sand, and a hand for any mess we make together. Parents and family members who wait in the reception area help by keeping voices low and giving each client privacy as they arrive and leave.

We will not tolerate harassment of our staff or clients, damaged property, or behaviour that makes others unsafe, and we may take reasonable steps, including ending sessions or asking for a different arrangement, if conduct crosses that line. None of this is meant to feel heavy; it simply reflects the same respect we show you. A warm, steady room is built from everyone holding the same gentle standard.

Intellectual property

The design, wording, structure, logos, brand marks, and arrangement of this website belong to Godfrey Advanced Psychological Services LLC and to the developer GodfreyPsych who prepared them, unless a specific piece is credited to someone else. Nothing on the site gives you any right to copy, reuse, or redistribute its text, structure, or imagery beyond personal reading.

You may share a link to our pages, or print a page for your own reference, and you may use your own assessment report for the purposes your clinician explained. You may not republish our service descriptions, imitate our branding to mislead anyone, or scrape the site to build a competing tool. Respecting these rules keeps a small practice able to keep publishing honest, helpful content for the families who matter.

Acceptable use rules

You agree to use this website for lawful and honest purposes only. Please do not try to break into restricted parts of the site, flood our forms with automated messages, plant malicious software, impersonate another person, or use the site to annoy, harm or harass anyone. These rules protect our clients, our staff, and the visitors who simply came to learn about care.

We may monitor activity to notice abuse and to keep the site reliable, in line with our Privacy Policy. If we see behaviour that clearly breaks these rules, we may block an address, ignore a message, or report serious abuse to the authorities. You will not be surprised by these actions: honest, respectful use is all we ever ask for, and reasonable care never trips over these rules.

Links to other sites

This practice sometimes links to external pages such as insurer portals, schools, professional boards, or useful public health sites. Those links are offered as a courtesy and do not mean we control, endorse, or guarantee what you find on the other side. When you follow a link, you leave our terms and our privacy promise behind.

We are not responsible for the content, accuracy, security or practices of any outside site, and your use of an outside site is governed by its own terms. If an outside link ever looks outdated, broken, or misleading, please tell us at guide@godfreypsych.mom and we will fix or remove it. Our goodwill is real, but our control ends at our own front door.

Disclaimer of warranties

We provide the website and the general information on it as is and as available, meaning we do not promise that it will always be perfect, complete, current, or free of errors, and we do not make any warranty that use of the site will produce a particular result. To the fullest extent the law allows, we disclaim implied warranties of accuracy, merchantability and fitness for a particular purpose about the online content.

This disclaimer does not touch our care itself, which always happens in person or through a real, consented session with a professional and is governed by our clinical standards and office agreement, never by an as is idea. Online pages are an introduction; care is a relationship. We are glad to make both, and we will not let a gap in a web page ever stand in for the judgement a session deserves.

Limitation of liability

To the maximum extent permitted by law, Godfrey Advanced Psychological Services LLC will not be liable for indirect, incidental, special, or consequential damages arising from your use of this website, such as lost data, lost time, or lost opportunity. Total liability to you from the website itself is limited to the amount, if any, that you actually paid us for the specific matter giving rise to the claim within the previous month.

Nothing in these terms excludes or limits liability that the law does not allow us to exclude, including for death or injury caused by negligence where such a clause would be unlawful, for fraud, or for any other liability that cannot be limited by law. This limitation exists to keep a small practice viable; it is not an invitation to carelessness, and we stand fully responsible for the quality of the therapy we actually provide under our clinical agreement.

Your promise to reimburse us

You agree to defend and reimburse Godfrey Advanced Psychological Services LLC and our staff against claims, losses, damages and reasonable legal costs that arise directly from your unlawful or objectionable use of the website, your breach of these terms, or your infringement of any right of another person while using the site, to the extent the law allows you to make such a promise.

This promise does not apply to issues caused by our own mistake or by a clinical matter governed by our office agreement and relevant professional standards. We keep this clause narrow and fair: behaving honourably on the site never triggers it, and it simply returns to us the protection that any operator deserves from plainly abusive behaviour.

Refunds and disputes about fees

We want every payment to feel fair, and we will sort out an honest mistake quickly. If a session is double charged, if an amount contradicts the fee schedule you approved, or if a service you paid for did not happen through our error, tell us within sixty days and we will review and promptly refund the correct portion.

Fees you approved and services we truly delivered are not refundable simply because the outcome differed from a hope, and no result in psychology can be guaranteed. Disputes about fees are welcome before any collection step happens, and we always begin by listening. If we cannot agree, either side may follow the dispute route to the governing law we describe below, but most billing questions end kindly around a shared table.

Ending the relationship

You may end your use of the website and your engagement with care at any time, for any reason or none. We ask only that you keep us informed by message or phone so that we can close your records responsibly, share a summary if you ask, and offer a referral where helpful.

We may end a care relationship when continuing would be unsafe, harmful, or outside our competence, or when repeated missed sessions or unpaid fees make continued care impossible, and in those cases we follow professional standards for an orderly ending with notice and referrals. Rules that should survive an ending, such as payment obligations, confidentiality, and these terms limits of liability, continue to apply after the relationship closes.

Governing law and disputes

These terms, and your use of the website and our practice, are governed by the laws of the State of Utah, United States, without regard to its conflict of law rules. Where law provides a consumer or patient with a duty or protection we cannot waive, that protection remains yours no matter what this clause says.

We begin every dispute by conversation because we would rather repair than argue. If a formal matter becomes unavoidable, you agree that the exclusive forum is the state or federal courts located within Davis County or Salt Lake County, Utah, as appropriate, for any claim that cannot first be resolved by discussion. Nothing here stops you from filing a complaint with your licensing board or a data protection authority, and we encourage that route when a regulator is the right home for a concern.

Waivers and separate agreements

Where real care, assessment or group work is provided, a separate written agreement between you and the practice controls that specific service. That clinical agreement, together with the intake and consent forms, sets fees, scheduling, and the clinical details in the way most useful to you, and where it speaks, it speaks over these general web terms for that service.

If we ever fail to enforce a part of these terms, that does not mean we have given the term away. A waiver applies only when we state it in writing for a particular situation. This ensures that a kind moment, like waiving one late fee, never silently weakens a rule the next family also relies on to be treated fairly.

Partial invalidity

If a court or authority decides that any part of these terms is unlawful or unenforceable, that part will be changed as little as possible to make it valid, or removed if that is not possible, and the rest of the terms keep their full force. A single broken clause should never sink a whole fair agreement.

This clause matters most to you when a technical phrase goes wrong; it simply keeps the rest of the agreement standing so that the rules you did rely on continue to protect both of us. If a part is narrowed or struck out, we will update the document so that the current version no longer contains the trouble spot.

Whole agreement and changes

These terms, along with our Privacy Policy at /privacy, the clinical agreements, and any separate written contracts we sign, make up the whole agreement between you and us about the website and its services. They replace any earlier web terms we may have posted and any casual conversations that did not become separate written clauses.

We may update these terms from time to time to reflect the law and our practice, and we will post the current version on this page with a new effective date at the top. Significant changes that affect people already in care are brought to them directly where reasonable. Continuing to use the site after a change means you accept the updated version, so a quick glance at this page now and then keeps you in step with us.

Legal notices and defined matters

Any legal notice you need to send us should go in writing to the studio address or to our email, and we will treat a notice as delivered on the day we actually receive it during office hours. We will send you notices by the channel we use for ordinary communication, which you confirm is a fair way to reach you when you give us that channel.

In these terms the headings are helpers only and do not change meaning, and words like including or for example introduce open lists rather than limits. Where the document refers to a day it means a business day unless it says calendar day. These small mechanics keep the agreement predictable, and predictability matters when a family is trusting us with something as delicate as their mental health.

How to reach us

If you have any question, concern or request about these terms, the website, or our services, the fastest door is a phone call at +16624401762 or an email to guide@godfreypsych.mom. For written correspondence please use Godfrey Advanced Psychological Services LLC, 2979 Vista Cir, Bountiful - 84010-7814, United States (US), and add a clear subject line so the right person reads it first.

We read every message with respect and respond within one business day under normal office hours. Thank you for taking the time to understand our terms, and welcome to a practice built on kindness, clarity and measured progress in the sand tray room.